Accessibility

Accessible Routes 

All areas of Zoombezi Bay are considered Accessible Routes with the exception of one set of stairs. Guests can follow blue signs in that area that will direct them to the Accessible path that leads to that area. 

Adult Changing Station

An adult changing station is available at the restroom facility located near Stingray Bay in the Zoo's Adventure Cove region.  All Zoombezi Bay tickets include admission to the Zoo.

Companion Policy

Zoombezi Bay will provide a complimentary ticket for any paid admission or experience to a caregiver assisting a guest with a disability in order to provide assistance during their visit.

• The guest with a disability or caregiver must present sufficient documentation demonstrating necessity for the caregiver’s presence in the form of a letter from his/her physician and/or appropriate licensing information from the caregiver documenting that (s)he is necessary to accompany the Zoo member with a disability in the park.
• The guest with a disability must have a paid ticket or membership.
• Please note that safety regulations may prevent certain individuals from specific rides, tours or attractions.

Zoombezi Bay will provide an individual caregiver pass for any season pass holder with a disability who presents sufficient documentation demonstrating the necessity for the caregiver’s presence in the form of a letter from his/her physician and/or appropriate licensing information from the caregiver documenting that (s)he is necessary to accompany the season pass holder with a disability in the park, granting the caregiver complimentary admission when assisting a member with a disability.

• Present this individual caregiver pass with the corresponding, valid membership card or season pass at the turnstiles for admission.
• Please note that persons over the age of 21 may be covered as dependents on a family membership provided that the individual is dependent on the primary adults due to a medical condition. 
• Please call (614) 724-3489 to start this process.

To acquire your ticket to Zoombezi Bay, please visit the Will Call window and present the required documentation.

To acquire your complimentary pass, please visit the Membership Office at Zoombezi Bay, and present the required documentation.

Season Pass Holders with Disabilities

Zoombezi Bay will provide a caregiver letter for any season pass holder with a disability who presents sufficient documentation demonstrating the necessity for the caregiver’s presence in the form of a letter from his/her physician and/or appropriate licensing information from the caregiver documenting that (s)he is necessary to accompany the guest with a disability in the park, granting the caregiver complimentary admission when visiting with the guest with a disability.

• Present this letter with corresponding, valid membership card at the turnstiles for admission. Please call (614) 724-3489 to request this letter.
• Please note that persons over the age of 21 may be covered as dependents on a family membership provided that the individual is dependent on the primary adults due to a medical condition.

To acquire your complimentary season pass or caregiver letter, please visit the membership office at the Columbus Zoo and Aquarium and present the required documentation.

KultureCity Sensory Bags

Guests can request a sensory bag from Guest Relations during their visit to Zoombezi Bay. Bags include: noise-reducing headphones, sunglasses, fidgets, visual cue card and KultureCity VIP lanyard.

• A refundable deposit of $10 is required.
• Bags must be returned to Guest Relations at the end of each visit and are sanitized before the next use. 

Nursing Station

A nursing station is located beside the EMS office in Zoombezi Bay (behind Blue Pelican restaurant) and includes a temperature-controlled refrigerator, a changing table, and a nursing chair.  To obtain access, please visit the EMS office, and one of their team members will escort you in.

Service Animal Policy

Dogs or other animals of any kind are prohibited on grounds with the exception of service dogs. 

• Service animals are allowed to escort the guest to the water's edge but cannot enter the water or slide attraction. 
• Service animals are permitted to wait in line, but someone must be available from the party to walk the animal down the attraction tower or out of line. 
• Service animals cannot be left unattended or in the parking lot at any point. 

For a complete list of information regarding service animals at Zoombezi Bay, please visit Guest Relations or contact us at 614-645-3400.

Service animal relief locations can be found in the following areas:

• Behind Otter’s Street Tacos near the Wild Tides wave pool

 AZA SERVICE ANIMAL GUIDELINES

Wheelchair and Scooter Rentals

$15.00 (plus tax) - Manual wheelchair
$37.00 (plus tax) - Electric scooter

Wheelchairs and scooters are intended for assistance to individuals needing help with mobility and cannot enter the water. Please note that these scooters are not an ADA-compliant mobility device.

Guests must be at least 18 years of age to operate a scooter. The maximum weight capacity is 300 lbs. For safety reasons, no children are allowed on the unit. Only one guest is allowed in the unit at a time. 

The battery life of the scooter depends on different calculations; most important is the weight of the user. A person who is, for instance, 150 lbs. will get more battery life than a person weighing 300 lbs. The terrain and length of stay will also play a part in the overall life of the battery. In the event of a drained battery, a replacement scooter or charging cable will be provided if available. 

Additional information about wheelchair, scooter, stroller and locker rental, is available on the rentals page.

Wheelchair Use

Personal manual or motorized wheelchairs are permitted at Zoombezi Bay. However, these devices are not permitted to enter any attraction.

They are permitted at the water’s edge of:

• Wild Tides wave pool
• Baboon Lagoon
• Pelican Point
• Sand Dollar Shores