This site is operated by The Columbus Zoological Park Association dba Columbus Zoo and Aquarium (the “Zoo”) that operates www.columbuszoo.org, www.safarigc.com, www.zoombezibay.com and www.thewilds.org.
Our postal address is: P.O. Box 400, Powell, Ohio 43065
We can be reached via e-mail at: info@columbuszoo.org
Our telephone number is: 614-645-3400
Purpose
Zoombezi Bay is committed to safeguarding the privacy of all our website visitors.
This Privacy Policy describes Zoombezi's policies and procedures with respect to the collection, use and disclosure of your information when you use Zoombezi's website. We use your personal information to improve the website. By using the website, you agree to the collection and use of information in accordance with this Privacy Policy.
At Zoombezi Bay, we value your privacy and take steps to protect the information of our users. This includes online data that is collected through Zoombezi's website, our secure e-commerce system, in any related e-newsletter registration, and offline, both on computers and on paper. We will never ask for your social security number, sex, race, national origin, or disability. We will never sell or share your information with other organizations.
Type of Information Actively Collected
Except where permission is knowingly and expressly given via acceptance of specific terms and conditions of use in the course of conducting normal business, we do not collect personally identifying information about online visitors to our websites. At various times, Zoombezi Bay may collect personal information from its website users to transact business with you. Such information may include your name, address, telephone number, and email address. Furthermore, for a purchase made through the Zoombezi’s secure e-commerce site, a user may be required to provide additional information such as your credit card number, expiration date, and billing information.
Information Automatically Collected In The Columbus Zoo and Aquarium, and Zoombezi Bay - Official Mobile App
When you use the App, we automatically collect specific data that are required for the use of the App. This data includes:
• Location, accuracy and date/time periodically throughout the day (only while at the attraction)
• Each visit to the resort including date/time first seen and last seen
• Operating system
• Operating system version
• Device name
• Battery level
• Battery status (charging or not)
• Bluetooth status (on or off)
• Mobile network carrier name
• Currently connected Wi-Fi SSID
• Location permission status (on or off)
• IP address
• User's preferred locale
• Current time zone
• App version and build number
• App interactions (captured as events fed to Firebase Analytics and Keen IO)
• Date/time entered/exited geofence region (if you enter an offered geofence region)
This data is automatically sent to us, (1) so that we can make the service and the associated functions available to you; (2) to improve the functions and features of the App and (3) to prevent misuse and to rectify malfunctions and (4) to offer you a personalized guest experience. This data processing is justified on the basis that (1) the processing is required in order to fulfil the requirements of the contract between you as the data subject and us in accordance with Art. 6(1)(b) GDPR for the use of the App, or (2) we have a legitimate interest in guaranteeing the functionality and fault-free operation of the App and being able to offer a service that is in line with the requirements of the market and with the interests of the users and prevails over your rights and interests in the protection of your personal data in accordance with Art. 6(1)(f) GDPR
Type of Information Passively Collected
In addition to the personal identifying information which users actively provide to Zoombezi Bay noted above, Zoombezi also collects information about how users interact with Zoombezi's website. We collect passive information for purposes such as (1) testing and improving user experience with Zoombezi's website, (2) the compilation of demographic data and related usage information for internal purposes, and (3) disclosure in aggregate form to third parties, such as advertisers and business partners.
The types of passive information Zoombezi collects include, without limitation, certain standard information sent by your Internet browser, such as your Internet Protocol (IP) address, your device ID, your browser type, capabilities, and language, your operating system, the date and time you access Zoombezi website, and the referring web site from which you linked to Zoombezi web site. We also collect information related to pages viewed, links clicked, and other actions taken within Zoombezi’s website. We may also utilize special links, electronic images, or other objects embedded within Zoombezi website—sometimes referred to as web beacons or tracking pixels—to collect information that helps determine and analyze how you and other visitors use Zoombezi's website.
If you have provided us with personal information through voluntary means, we may connect your personal information with passive information collected through Zoombezi website and use the combined information to help determine your potential interests in certain products, services, or the information and for other purposes described in this Privacy Policy.
Children’s Privacy
Zoombezi Bay's website is intended for a general audience, and it is not intended for children under the age of 13. If you are between 13 and 18 years of age, you must obtain verified permission from a parent or legal guardian before using Zoombezi website. If you are under the age of 13, do not attempt to provide personal information or otherwise use the website. If we are notified that we have collected personal information from anyone under age 13 without verification of parental consent, we will delete that information as quickly as is reasonably possible.
Zoombezi Bay's abides by federal law and the guidelines of the Federal Trade Commission regarding youth privacy and the Children’s Online Privacy Protection Act (COPPA). Although Zoombezi Bay's website may contain information that may be of interest to children, Zoombezi website is not directed at children under the age of 13, and we do not knowingly collect or solicit personal information from such children.
To report use by a child under age 13 and to request deletion of any information relative to such child, please contact us at the e-mail address listed above, and include the following information:
- Name of the child ;
- The username or alias the child is using;
- E-mail address used by the child;
- The actual age of the child;
- Your relationship to the child; and
- Your basis for making the report.
Internet Hyperlinks
This Privacy Policy applies solely to the information collected by us online through Zoombezi website and does not apply to any website, application, or service other than Zoombezi website. Zoombezi Bay's website contains hyperlinks to other websites, applications, and services provided by third parties that we do not own or control. Zoombezi Bay cannot be responsible for the privacy policies and practices of those third-party websites, applications, and services. Similarly, we cannot be responsible for the privacy policies and practices of any other websites, applications, and services from which you linked to the Zoombezi Bay website. We encourage you to be aware when you leave or stop using the Zoombezi Bay website and to read the privacy policies of each third party that may be providing websites, applications, services or information linked to Zoombezi Bay's website.
Web Forms
We use forms on our website for many purposes, including but not limited to registration forms, event inquiries, membership donations, employment or internship applications, or even to give you an opportunity to ask us general questions. When you submit information through a form, it is stored in a database on our web server that can only be accessed by designated and trained Zoombezi Bay staff. Depending on which form, a copy of the form may also be sent to the email address of the staff member collecting the information.
Web Analytics
In order to make our website the best it can be, we analyze information from site users to help us learn how people are using the site if they are using a mobile device or a desktop computer or visiting from a certain part of the world. We use Google Analytics, the industry-standard tool for web analysis. This information helps us constantly improve our site and better serve our guests. Google Analytics uses HTTP cookies, a small piece of data stored in your web browser, to “remember” what a user has done on previous pages/interactions with the web site. Usage of a cookie is in not linked to any personally identifiable information about the user. Cookies may be disabled through the web user’s specific browser. Doing so may cause some sites, or functions of sites, to not function as expected.
Other Provisions
Your use of Zoombezi Bay website indicates an acceptance of the terms of this Privacy Policy and the site’s Terms of Use. We reserve the right to update or amend this Privacy Policy at any time. We will post any revised version of this Privacy Policy on our website, and we encourage you to refer to it on a regular basis. The changes contained in any such revised version of this Privacy Policy will be effective from the time such revised version is posted unless otherwise specifically stated therein.
This Privacy Policy does not create or confer upon any individual any rights or impose upon Zoombezi Bay any rights or obligations outside of, or in addition to, any rights or obligations imposed by the privacy laws of such individual’s jurisdiction, as applicable. Privacy legislation and an individual’s right to privacy may differ from one jurisdiction to another. The rights and obligations described in this Privacy Policy may not apply to all individuals or in all jurisdictions. Should there be, in a specific case, any inconsistency between this Privacy Policy and the applicable privacy laws of such individual’s jurisdiction, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with such privacy laws.
Please be aware that, by accessing Zoombezi Bay website, you acknowledge that the various communications may necessarily result in the transfer of information across state and international boundaries. By accessing Zoombezi Bay website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Policy. By choosing to access Zoombezi Bay website, you consent to any such transfer, storage, or processing of personal data outside of your state or country.
This Privacy Policy applies only to the websites of the Zoo’s affiliated parks: www.columbuszoo.org, www.safarigc.com, www.zoombezibay.com and www.thewilds.org, and it is not applicable to any partner or sponsor sites to which we may link. It may be changed at any time by posting a Privacy Policy with new terms, and any information previously collected will be subject to the new Privacy Policy.
Effective date: March 6, 2023