Season Pass FAQ

Yes, season passes can be purchased at the park entrance and will include your admission for the day. Please expect a significant wait time when purchasing in park. 

Avoid the line and purchase online! You'll save, and you can upload your photo so that your card can be mailed directly to you. We strongly encourage you to take advantage of this option as you will have immediate access to all of your season pass benefits with no waiting!

We do not sell gift certificates or gift cards, but purchasing a gift membership voucher online is easy! 

When purchasing a gift membership online you will be able to print a voucher, which you can present to the recipient. You will NOT be asked for the gift recipients information (address, phone, email etc.) on gift memberships. If you are purchasing for a raffle and do not know who the recipient will be, simply enter "Gift" as the name when printing your voucher. 

To purchase a gift membership, select the membership category of your choice. In the next window select the gift membership option. Print the voucher at the end of the transaction for the recipient.

The recipient will not receive a membership card until they have activated their gift voucher online or in the membership office at the Columbus Zoo, and we have an updated photo for their pass. The recipient has until the end of the current Zoombezi Bay season to activate their voucher. Once activated, the season pass will be valid until Zoombezi Bay closes for the season. 

For Gold memberships, the recipient has one year from the date of purchase to activate their voucher. Once activated, the member will receive a full year of membership.

A Zoombezi Bay season pass is valid for entry during the summer operating season of the year the pass is valid.

Admission to the Columbus Zoo and Aquarium is included from the opening date of the Zoombezi Bay season through Labor Day of the same season. During late-May and mid-August when the water park is open weekends only, you may use your season pass for Columbus Zoo admission on weekdays when the water park is closed.

After Labor Day, your season pass is expired and will no longer work for either park. 

Yes! Season pass holders can use their pass for admission to the Columbus Zoo and Aquarium from the opening date of the Zoombezi Bay season through Labor Day of the same season. During late-May and mid-August when the water park is open weekends only, you may use your season pass for Columbus Zoo admission on weekdays when the water park is closed.

After Labor Day, your season pass is expired and will no longer work for either park. Please refer to Zoombezi Bay's calendar for a full list of dates.

You will receive your digital membership card instantly after your online purchase! 

We are excited to offer digital membership cards as a benefit to your membership. Your digital membership card is available directly in the Columbus Zoo mobile app - your one-stop shop for all your park adventures! Digital membership cards provide and easier, more efficient experience and instant access to all member benefits. Click here for a full list of digital membership card FAQs. 

We've gone digital! If you lose your card, please download the Columbus Zoo mobile app. You can look up your membership information with your order ID and email address. If you cannot locate that information, please call the membership office at (614) 724-3489 for assistance. Click here for more information on how to access your digital membership card. 

Please note that without your season pass you will be required to pay $10 for parking. Parking is non-refundable. 

We recommend that you take a photo of your card and store it on your phone so that you have your card with you at all times. Please be sure that the names and barcode are clearly visible. If the photo on your phone is not clear and cannot be scanned at the turnstiles, you may be asked to check in through the membership office at the Columbus Zoo and Aquarium's entrance. 

Yes, Zoombezi Bay season pass holders receive a discount at both Zoombezi Bay and Columbus Zoo gift shops.